Terms and Conditions
Fields of application and modification of the general terms of sales
These General Terms and Conditions of Sale (hereinafter "GTC") are concluded exclusively between (1) PINK LAB GROUP LTD, registered with the Paris Trade and Companies Register under the number siren 12259440, whose registered office is located at 73 Cornhill, London, EC3V 3QQ, England and Wales, in its capacity as publisher of the website www.pink-panty.com, ready-to-wear online sales service, exclusive holder of the brand's web operating licence PINK PANTY (hereinafter referred to as PINK PANTY and (2) any person making a purchase on the site PINK PANTY (hereinafter referred to as the "Client").
The Publisher reserves the right to adapt or modify the present general conditions of sale at any time. In case of modification, it will be applied to each order the General conditions of sale in force on the day of the order.
These general terms and conditions of sale apply exclusively to non-commercial individuals.
For any questions regarding an online purchase, the customer may contact PINK PANTY customer service
- either, by email: [email protected]
- by phone at +44 2033180198 (UK) or 33 01 76 40 25 09 (FR), Monday to Friday from 9am-12pm.
- by mail to the following address: Pink Lab Group Ltd- Pink Panty - 6 Vigo St, Mayfair, London W1S 3HF
These general terms and conditions of sale apply exclusively to non-commercial and aged individuals of at least 18 years of age.
The client is understood as any natural person who acts for purposes that do not fall within the framework of his commercial activity, industrial, artisanal or Liberal, aged at least 18 years and having ordered at least once on the site.
The creation of the customer account is reserved for all natural persons and aged at least 18 years.
Our product offers and prices are valid as long as they are visible on the site. Upon receipt of your order, we verify the availability of the ordered product (s). In the exceptional case of an unavailability, we undertake within 30 days of the validation of the order, either to deliver the ordered product to you or to reimburse you using the means of payment used when ordering.
The date of registration of the order corresponds to the date of payment by credit card in line with the secure Terminal of our partner.
In case of exceptional stock breakage on one of the products of your order, we ship the remainder of your order, accompanied by an information message on the preparation voucher.
The amount of the shipping costs associated with the delivery of the items will be automatically displayed on the site at the time of validation of the shipping method chosen by the customer and will be communicated again to the customer when confirming his order by e-mail .
Order validation and electronic signature
Any order validated by clicking on the button "confirm my order and pay" during the ordering process implies the irrevocable adherence to these general terms and conditions of sale.
Clicking the "confirm my order and pay" button associated with the authentication and non-repudiation procedure and the protection of message integrity is an electronic signature. This electronic signature has a value between the parties in the same way as a handwritten signature.
PINK PANTY reserves the right to modify its prices at any time but undertakes to apply the prices displayed at the time of your order, subject to availability on that date.
The products remain the property of PINK PANTY until full payment of the price by PINK PANTY.
Terms of payment and securing
Terms of payment
Regardless of the method of payment chosen among those accepted on our site, orders will be deemed registered only after validation or receipt of payment.
Thus, as long as the payment is not validated by the intermediary chosen by the consumer, the order cannot be prepared by the services PINK PANTY.
Cash payment by CB
You can pay by Credit Card (Credit Card, Visa, Maestro, Eurocard/Mastercard): in this case, payment is made on our partner's website. This means that no banking information about you is transmitted via the website of PINK PANTY. Payment by credit card is therefore perfectly secure. Your order will be recorded as soon as the payment is accepted by the banking service. You can pay online with confidence by entering the number, expiry date and security code on the back of your credit card in the spaces provided.
Your credit card details are encrypted using SSL (Secure Socket Layer) and are never transmitted in clear text over the network. Payment is made directly to the bank. has no PINK PANTY access to these details, and does not store them on its servers. This is why they are asked for each time you make a new transaction on our site.
Fight against fraud
PINK PANTY reserves the right to check the validity of the payment, before the shipment of the order, by any means that PINK PANTY will consider necessary (in particular the request for identity documents, proof of residence, etc.).
Failure to pay
PINK PANTY reserves the right to refuse to make a delivery or to honour an order from a customer who has not fully or partially settled a previous order or with whom a payment dispute is under administration. In case of fraud, PINK PANTY reserves the right to terminate any member without notice or compensation.
Order preparation times
PINK PANTY reserves the right to subcontract all or part of the preparation and shipment of the order to a third party mandated for the execution of this service.
The orders are prepared under 48 working hours, you must add the transport delivery times.
Orders placed on a Saturday, Sunday or during the holidays will be processed on the first next business day.
In case of bank holidays, in times of strong activities such as sales, inclement weather, exceptional closures or traffic bans, the processing and delivery times may be lengthened.
The order is delivered to the address indicated on the order form. In the event of an input error, in particular an incorrect or incomplete delivery address, the company PINK PANTY cannot be held responsible for the consequences in terms of delay or impossibility of delivery. All costs related to the reshipment of products due to a customer's input error will be the sole responsibility of the customer.
Delivery times may not exceed 30 working days after the date of validation of the payment by the customer.
The deadlines announced are time to start warehouse.
After the payment has been validated, an order number is assigned to you. Your order is then registered. We recommend that you print the order number and keep it. You can follow the steps of its processing at any time within your customer area "my account".
The Customer must provide a valid e-mail address, failing which he PINK PANTY cannot be held responsible for the consequences resulting from this. The Customer must ensure that his data is updated in his Customer area.
ZONE 1 / 2 / 2.1
ZONE 4 / 5
Zone 1: France, Monaco
Zone 2: Belgium, Luxembourg, Netherlands, Spain, Germany
Zone 2.1: United Kingdom
Zone 3: Austria, Czech Republic, Denmark, Estonia, Hungary, Ireland, Latvia, Lithuania, Poland, Portugal, Slovakia, Slovenia, Sweden, Switzerland
Zone 4: Croatia, Finland, Greece, Malta, Morocco, Romania, Algeria, Tunisia, Iceland, Norway, Turkey
Zone 5: Guadeloupe, Reunion, Mayotte, Martinique, French Guiana, Saint Barthélemy, Saint Martin, Saint Pierre And Miquelon, New Caledonia, French Polynesia, Wallis And Futuna, French Southern Territories
Zone 6: Italy
Zone 7: Rest of World
Delivery is free in metropolitan France and United Kingdom from €100 of purchase.
Any order on the website and delivered outside of United Kingdom and France may be subject to taxes and customs duties that are imposed when the parcel arrives at destination.
These customs duties and any taxes related to the delivery of an item are the responsibility of the customer and are his responsibility. is not PINK PANTY required to check and inform his customers of the customs duties and taxes applicable.
The countries delivered by the PINK PANTY website are: metropolitan France, Corsica, European Union, USA, China, Taiwan, Japan, South Korea, Saudi Arabia, Russia, Argentina, Morocco, Australia, Israel, Malaysia, Indonesia.
PINK PANTY cannot be held responsible for the non-performance of the contract concluded in the event of fortuitous circumstances and force majeure as defined by law and case law.
The choice and the purchase of a product are placed under the sole responsibility of the customer.
Right of withdrawal
Conditions of exercise and return arrangements
In accordance with the provisions of article L. 121-21 of the consumer code, the customer has a period of 14 days to assert his right of withdrawal without having to justify reasons. The starting point of the deadline is the day of receipt of the order by the customer or by the third party designated by him.
If the 14-day period expires on a Saturday, Sunday or holiday or non-working day, it shall be extended until the first next business day.
In this context, he has the right to return the items delivered within this period, in their original packaging, in perfect condition, complete (accessories, instructions, warranty...) and accompanied by a copy of the documents attached to his order, to the address indicated on the Delivery Note.
It will be up to the customer to provide proof of this return, which assumes that the items must be returned by registered mail, or by any other means giving certain date, the risks of the return remaining at the customer's expense.
For good reception purposes and in order to expedite the processing of the return, the customer will have to follow the following procedure.
Return procedure, products delivered by Colissimo
- Fill in the return procedure sheet attached to the package in the boxes provided for this purpose:
-the reason for your return
-the quantities returned
- Pack the product(s) to be returned and enclose the return procedure duly completed.
-think about packing the package well
-send your parcel to the following address:
- LOGVAD –
- service client PINK PANTY
- 9A RUE DU TRIEU QUESNOY
- 59390 TOUFFLERS, France
In case of implementation of the right of withdrawal, the Customer will be PINK PANTY reimbursed the price of the item(s) concerned.
Return costs are available in France.
In case of return of one or more items subject to a promotional offer or sale, the amount of the refund will be that of the invoice attached to the parcel.
The refund will occur after receipt by PINK PANTY of the item (s) of the customer's withdrawal.
The refund will be made according to the means of payment of the returned order, within 30 days of the exercise of the right of withdrawal.
The refund will not be able to intervene if the article concerned has undergone a depreciation resulting from manipulations other than those necessary to establish its nature, its characteristics and/or its conformity.
The customer will also be able to contact the customer service by e-mail:
[email protected] for further information.
Guarantee of compliance and guarantee of latent defects
The products benefit from the legal guarantee of conformity (article L 211-4 and following of the code of consumption) and the guarantee of latent defects (article 1641 et seq. of the Civil Code). Any warranty is excluded in the event of external or consequential damages resulting from misuse, improper use, negligence or lack of care on the part of the customer, as in the case of normal wear and tear of the product.
Article L211-4 of the consumer code
The seller is obliged to deliver a good in accordance with the contract and complies with the defects of conformity existing during the issuance (...).
Article L211-5 of the consumer code
In order to comply with the contract, the property must:
(1) to be specific to the usual expected use of a similar good and, where applicable: to correspond to the description given by the seller and possess the qualities which he has presented to the purchaser in the form of a sample or model; present the qualities that a purchaser may legitimately expect in relation to the public statements made by the seller, the producer or his representative, in particular in advertising or labelling;
2 º or present the characteristics defined by mutual agreement by the parties or be specific to any special use sought by the purchaser, brought to the knowledge of the seller and which the latter has accepted.
Article L 211.7 consumer code
Defects in conformity that appear within six months from the issuance of the property are presumed to exist at the time of issue, unless otherwise proven.
The seller may fight this presumption if it is not compatible with the nature of the property or the lack of conformity invoked.
Article L211-9 consumption code
In the event of a defect in conformity, the purchaser chooses between the repair and the replacement of the property. However, the seller may not proceed according to the choice of the purchaser if this choice entails a cost manifestly disproportionate to the other modality, given the value of the property or the magnitude of the defect. It is then obliged to proceed, unless it is impossible, according to the modality not chosen by the purchaser.
Article L 211.10 consumer code
If the repair and replacement of the property is impossible, the buyer can return the property and be refunded the price or keep the property and be returned part of the price.
The same Faculty is offered to him:
1 ° if the solution requested, proposed or agreed pursuant to article L. 211-9 cannot be implemented within one month following the buyer's claim;
2 ° or if this solution cannot be a major drawback for it given the nature of the property and the use it seeks.
However, the resolution of the sale cannot be pronounced if the lack of conformity is minor.
Article L211-12 consumer code
The action resulting from the lack of conformity is prescribed by two years from the issuance of the property.
Article L211-13 consumer code
The provisions of this section shall not deprive the purchaser of the right to exercise the action resulting from the defective defects as it results from articles 1641 to 1649 of the civil code or any other action of a contractual or extracontrcurrent nature which is recognized by law.
Article 1641 of the civil code
The seller is bound by the guarantee for the hidden defects of the sold thing which make it unfit for the intended use, or which diminish so much this use, that the purchaser would not have acquired it, or would have given only a lesser price, if he had Known.
Article 1648 paragraph 1 of the civil code: the action resulting from the latent defects must be brought by the purchaser within two years of the discovery of the defect.
The guarantor of the defects of the sold thing is the S. A PINK LAB GROUP LTD whose seat is located 73 Cornhill, London, EC3V 3QQ. When acting as a legal guarantee of conformity, the customer, benefits from a period of two years after the issuance of the property to act, may choose between the repair or replacement of the property, subject to the conditions of cost provided for in article L. 211-9 of the Consumer code, is exempt from reporting evidence of the existence of the property's failure to comply during the 6 months following the issuance of the property. The legal guarantee of conformity applies irrespective of the possible commercial guarantee which may be granted.
The customer may decide to implement the guarantee against the hidden defects of the sold thing within the meaning of article 1641 of the civil code and may choose between the resolution of the sale or a reduction of the selling price in accordance with article 1644 of the civil code.
How to return and refund defective or non-conforming products
The Customer requesting the benefit of the legal guarantee of conformity or hidden defects must then return the item within the above-mentioned time limits to PINK PANTY the following address:
- LOGVAD –
- service client PINK PANTY
- 9A RUE DU TRIEU QUESNOY
- 59390 TOUFFLERS, France
Prior to this return, the Customer must contact the Web Customer Service via the contact form on the site or at +44 2033180198 (UK) and 33 01 76 40 25 09 (FR). In the event of the return of a defective or non-compliant product, after detection by PINK PANTY the defect or non-conformity of the product, PINK PANTY will refund the Customer the price of the item(s) concerned and, in the event of return of the entire order, the shipping costs.
All elements of the site PINK PANTY whether visual or sound, are protected by copyright, trademarks or patents. They are the exclusive property of PINK LAB GROUP LTD - PINK PANTY. As such, and in accordance with the provisions of the Intellectual Property Code, only use for private use is authorized, subject to different, or even more restrictive, provisions of the Intellectual Property Code.
Any total or partial reproduction of the site PINK PANTY is strictly prohibited without prior agreement.
The company PINK LAB GROUP LTD - PINK PANTY has, for all stages of access to the site, (from the ordering process, delivery, Customer Service or subsequent services), only an obligation of means. The responsibility of PINK PANTY cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses, or any fact qualified as force majeure, in accordance with case law.
In addition, PINK LAB GROUP LTD cannot be held liable in the event that the order does not succeed or if it is prevented from complying with any of its obligations for a case of force majeure within the meaning of the jurisprudence, and in particular in the case of bad weather preventing the order from being routed.
In the event that one of the clauses of this contract is null and void by a change in legislation, regulation or a court order, this shall in no case affect the validity and compliance of these general terms and conditions of sale.
These conditions apply throughout the duration of the online availability of the services offered by the company PINK PANTY
The computerized records, kept in the computer systems of PINK LAB GROUP LTD - PINK PANTY and its partners under reasonable security conditions, will be considered as proof of communications, orders and payments made between the parties.
Storing and archiving transactions
The archiving of purchase orders and invoices is carried out on a reliable and durable medium in order to correspond to a faithful and durable copy in accordance with article 1348 of the civil code.
These conditions are subject to French law.
In the event of a dispute, PINK PANTY and the client will attempt to resolve it amicably. If the transaction fails, only the French courts will be competent.
PINK PANTY customer service Paris
For any information or question, Customer Service PINK PANTY is at the disposal of the Customer:
- Electronically through the contact form located at the bottom of the page.
For any electronic correspondence that follows, the customer is asked to do so with the email address he uses for his customer account. This will allow fasterprocessing of the demand.
- By phone at +44 2033180198 (UK) and 33 01 76 40 25 09 (FR), Monday to Friday from 9am-12pm.
- By mail:
Pink Lab Group Ltd - PINK PANTY
6 Vigo St,
Mayfair, London W1S 3HF
For an order tracking only/a question related to the after-sales service: you can connect to your customer area "my account" and then go to the contact form.
It provisions and freedoms
In accordance with law No. 78-17 of 6 January 1978 on information technology, files and freedoms, you have the right to access, modify, rectify and delete data concerning you. We offer you the opportunity to exercise these rights by contacting us at the address indicated above.
The site includes a cookie identification system for identification purposes. Cookies are files stored in a directory on your microcomputer. These cookies have a temporary or one-year lifespan depending on the options chosen. You can disable cookies by configuring your browser.